I am so impressed with the whole experience with this company from start to finish, fantastic communication and great friendly service
Vic came recommended by a mutual friend. He quoted me for the work and, even though the job took twice as long as he thought it would due to a badly rusted screw, he completed the job and stuck to his quote. Very happy to recommend him.
ARRIVED ON TIME, PROFFESIONAL JOB, ALL RUBBISH REMOVED
When Vic arrived to quote I was very impressed with his attitude - he was friendly, happy to answer my questions and was full of good advice. He completed the job while I was at work and I could hardly tell he'd been in the house he left it so tidy. He even came round at the weekend to show me how everything worked as I had been at work when he finished the job. Overall I can't recommend him highly enough.
The guys were at my home for two days and I couldn't fault them at all. Professional job done by friendly people.
Relationship: Subcontracted work to Afterglow Plumbing & Heating Ltd.
How long: 2 years
We get a lot of work come in which it usually outside of our working area in Birmingham, so rather than let the customer down we pass them over to Afterglow Plumbing and Heating. All I hear is good feedback, It's always been difficult for us to recommend other trades because if they let the customer down then it reflects badly on us. With Afterglow there is no worries, I know they're going to take care of the customer as good as what we would. Thanks for being so professional Vic, always a pleasure!
Public liability insurance protects a business if clients or members of the public suffer personal injury or property damage because of the business. It can pay for the costs of subsequent legal expenses or compensation claims and is an integral cover for businesses that interact regularly with customers.
Employers' liability insurance protects against the cost of compensation claims arising from employee illness or injury, sustained as a result of their work for you. It is a legal requirement if for a business that employs one or more people.
Afterglow was established in 2009. We aim to provide a high standard of workmanship to our clients wich combined with our knollage and experience of the plumbing industry. Keeps our customers coming back every year. We aim to react fast when our customers have a problem. And work around their needs. Afterglow are a very competitive company when it comes to price and all our work comes with a guarantee. We are fully insured and gas safe registerd. And regularly attend training courses to improve our skills.
We take care of properties for local landlords and estate agents providing them with fast response boiler repairs when their tenants need us. And also taking care of their annual gas safety inspections.
Customer satisfaction means a lot to us. Weather it be installing a new bathroom or kitchen or fixing a broken boiler on a cold winters night. Providing a price for every budget is also very important to us as we understand that a boiler repair or a new boiler is something that can come as shock. And something that people are not always prepared for.
customer feed back is important to us. It shows us that we are doing things right. Customers tell us how compared with other companies they like that when we say we will be there we are there. We always give customers a 45 minute warning to say when we are on our way. This saves them from waiting in all day for tradesmen who end up late.
Our pricing guide that we use is transparent and competitive. We brake our quotes down so it's all itemised for you to see.
70% of our work is from returning customers or recommendations. This is down to our commitment to quality. As we are a small business we know what our customers want and how to keep them happy.
We advise all our customers to shop around when finding a tradesmen. And always ask to see qualifications. And reviews from previous customers.
We also advise customers to make sure their boilers are serviced regularly this helps to insure the safety and efficiency of the appliance.