PARAGAS
verified
Verified member since
8th March 2016
5.0 Overall

Most considerate and helpful when my elderly, disabled and vulnerable mother's boiler 'died' - John Lucas came to the rescue.

This review, to my shame, is 15 months late. On 17 January 2017 my mother's boiler 'died' during some bitter winter weather. At this point, John Lucas had looked after Mum's heating system for a few years and he came up almost immediately to ascertain the problem. It became evident a brand new boiler was required which would take John, together with a colleague, a whole day, to install and he was already fully booked for the following 10 days. Recognising Mum's vulnerability and need for warmth, John returned within the hour with all his available hot air blowers so we could at least keep Mum warm in the room she occupied 24/7. Within a short period John had provided me with advice and quotes for the boiler and works required and we agreed a date, 10 days hence, for the removal of the 'old wreck', installation of the new boiler and a full system flush. The day agreed upon was a Saturday, a day on which John would usually only arrange to work up to midday. In order to fit Mum's boiler John and a colleague worked an extended Saturday, not finishing until well after 5pm: the old boiler was not the easiest to remove and some grunts and groans were heard during the process. Nevertheless, by the end of the day, all the old installation had been removed and taken away, the new boiler successfully installed and commissioned with the house gradually heating up to a rosy glow once again - thank goodness. John and his colleague did a tremendous job,they were unfailingly cheerful throughout the job and I shall be forever in his debt that he understood and catered so well to Mum's need for warmth. I can unhesitatingly recommend John Lucas to be your heating engineer; he'd thoroughly professional, always cheerful and gets the job done.

5
  • Time Management 5
  • Friendly Rating 5
  • Tidiness 5
  • Value Rating 5

As ever, a highly professional, expert, tidy and friendly service from Parags; we've used Paragas for at least the last 7 years.

The annual boiler service and Gas Safety check was due and it was easily arranged via the Paragas website with John Lucas calling to confirm a mutually convenient date and time and texting to confirm the agreed date/time.

5
  • Time Management 5
  • Friendly Rating 5
  • Tidiness 5
  • Value Rating 5

Job complete

Engineer arrived and carried out works as described, very polite and friendly. Many thanks

5
  • Time Management 5
  • Friendly Rating 5
  • Tidiness 5
  • Value Rating 5

Everything was arranged and fitted with a minimum of fuss

John Lucas was helpful, knowledgable and considerate. He executed the job with a minimum of fuss and the end result is excellent. His aftercare service was much appreciated and has left me feeling confident about the product and any possible technical support that could be needed in the future.

5
  • Time Management 5
  • Friendly Rating 5
  • Tidiness 5
  • Value Rating 5

Excellent!

Really easy to deal with. Excellent communication, flexible with timing and did exactly what was required in a very friendly and efficient manner. First time I'd used Paragas but, based this experience, not the last!

5
  • Time Management 5
  • Friendly Rating 5
  • Tidiness 5
  • Value Rating 5

Recommendations

Recommendation from D2 Plumbing & Heating

Relationship: Worked on multiple projects with PARAGAS

How long: 10 years

Worked with John (paragas) on loads of jobs now. Very professional approach, produces quality work with attention to detail. Doesn't cut corners in pursuit of profit. In this business, reputation is everything and I am always cautious when it comes to recommendations. No issues here though. Top company.

Recommendation from County Build

Relationship: Worked on multiple projects with PARAGAS

How long: 3 years

I first had the privilege of meeting John at the tender stage for a large project in Folkestone. After spending two days meeting heating engineers,and watching them asses the project at hand, I knew within 10 minutes Paragas was going to be the contractor capable of undertaking the complexity of this project. Ever since Paragas had completed that project, I have used John to install the plumbing on all other projects we undertake. I've used many engineers over the years, and the cheap ones are cheap for a reason... John is extremely trustworthy and fair on price, 100% the right choice.

insurance

Public Liability

Public liability insurance protects a business if clients or members of the public suffer personal injury or property damage because of the business. It can pay for the costs of subsequent legal expenses or compensation claims and is an integral cover for businesses that interact regularly with customers.

accreditations

Gas Safe Registered

  • Registration No: 307393

Skills

Heating Engineer

  • Gas Boiler
  • Gas Ovens and Hob
  • Under Floor Heating - Water System
  • Electric Boiler
  • Oil-Fired Boiler
  • Solar Heating System
  • Gas Fire
  • Radiator
  • Solid Fuel
  • Plumber

  • Bathroom, Kitchen and WC Plumbing
  • Guttering and Rainwater Pipe
  • Radiator
  • Water Tanks and Immersion Heater
  • Sprinkling System
  • Bathroom Installation
  • Gas Boiler
  • Power Showers and Pump
  • Under Floor Heating - Water System
  • Solar Heating System
  • Tiler

  • Floor Tiling
  • Wall Tiling
  • Screeding
  • Under Floor Heating - Electric System
  • External Tiling
  • Bathroom Expert

  • Bathroom Design
  • Bathroom Repair
  • Bathroom Installation
  • Complete Bathroom Refurbishment
  • Appliance Engineer

  • Gas Cooker / Hobs
  • Water Heater
  • Kitchen Expert

  • Kitchen Design
  • Kitchen Worktops - Metal
  • Kitchen Worktops - Wood / Laminate
  • Complete Kitchen Refurbishment
  • Kitchen installation
  • Kitchen Worktops - Stone
  • Bespoke Kitchen Furniture
  • Renewables

  • Ground Source Heat Pumps
  • Solar Hot Water
  • Solar Photovoltaic
  • Air Source Heat Pumps
  • Biomass
  • Electrician

  • Under Floor Heating - Electric System
  • Flooring Expert

  • Under Floor Heating - Water Systems
  • Under Floor Heating - Electric System
  • Roofer

  • Leadwork
  • Drainage Expert

  • Drains and Sewerage
  • We are a Gas Safe registered heating & plumbing company.
    We specialise in heating, plumbing, all gaswork, bathrooms including tiling.
    We are also qualified LPG specialists and cater for caravans (RPH).
    We are Worcester Accredited Installers (WAI).
    We offer 0% finance and a 10 year guarantee on Worcester boilers & heating systems.

    Integrity, professionalism and competence are key to providing the level of customer service that we expect to deliver.
    Having completed a 22 year career as a Paratrooper in the British Army I am extremely disciplined, punctual and professional.
    We are very proud of the work that we carry out and as such will not finish until you are entirely satisfied.

    Plumbing and heating is generally problem solving. Every job is slightly different as are the customers. It's a great industry.
    Having carried out jobs from a tap washer to servicing multi million pound projects we understand how to coordinate trades and suppliers required for larger projects when required.

    Whenever you are having gas work carried out, always insist on seeing the engineer's card and don't be afraid to check the back of the card to see that they're qualified in your area of work.
    Be completely open and honest in what you require as well as exactly what you understand to be the problem. If you've done something daft as we all do at times, let us know. This can quite often save a lot of time and indeed money.

    Finally if you are not sure if it's a heating engineer, plumber or gas engineer that you need then just pick up the phone to us. Advice is always free and friendly.

    01303720136
    07921852392
    15 Redoubt Way, Dymchurch, TN29 0UG